Hello,
I’m sorry to hear that you are facing an issue updating the plugin and encountering the “PCLZIP_ERR_BAD_FORMAT (-10): Unable to find End of Central Dir Record signature” error. This error usually occurs due to a few reasons, such as issues with the zip file, updating the PRO version while connected to the free account, or not having enough memory on the webserver to unzip and upload the file contents.
To resolve this issue, you can follow these steps:
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Check Zip File: Ensure there’s no issue with the zip file you are uploading. Download the latest Rank Math PRO version from your account and install it on your website.
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Update PRO Version: If you are updating the PRO version while connected to the free account, disconnect your account by navigating to Rank Math SEO → Dashboard → Help and then reconnect it by following the steps mentioned in this guide.
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Storage Space: If the error persists, check if your web server has enough storage capacity. You may need to free up space or contact your web host for additional storage.
If you continue to face issues after trying these steps, please feel free to reach out to our support team for further assistance.
Thank you for bringing this to our attention. Let me know if you need any more help!
Sources:
How to Fix PCLZIP_ERR_BAD_FORMAT (-10): Unable to find End of Central Dir Record signature » Rank Math
How to Fix PCLZIP_ERR_BAD_FORMAT (-10): Unable to find End of Central Dir Record signature » Rank Math
How to Fix ‘Automatic Update is Unavailable for this Plugin’ Error in Rank Math » Rank Math
Installing Rank Math Plugin Through the WordPress Admin Panel
Installing Rank Math Plugin with SSH or Terminal » Rank Math
Hello,
Thank you for contacting us and sorry for any inconvenience that might have been caused due to that.
It seems like you purchased the plugin with some other email address.
Can you please share the email address which you used to purchase the plugin or you can search and forward the receipt from FastSpring.com so we can locate your account?
Back to your issue, one possible reason for this error is trying to update the PRO version of the plugin while connected to your free account.
For more details, you can check this URL:
https://rankmath.com/kb/fix-pclzip-err-bad-format/
Looking forward to helping you.
Thank you.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
