Hello,
We’re sorry to hear that you’re experiencing issues with updating Rank Math PRO. The error message you’re seeing, “PCLZIP_ERR_BAD_FORMAT (-10): Unable to find End of Central Dir Record signature,” usually occurs due to one of the following reasons:
- There’s an issue with the zip file you’re uploading.
- You try to update the PRO version while connected to the free account on your website.
- WordPress doesn’t have enough memory on a web server to unzip and upload the zip file contents.
- If your server is located in a sanctioned country, your requests will be blocked by our server, and you will see the above error.
To resolve this issue, you can follow the steps outlined in our knowledgebase article on how to fix the “PCLZIP_ERR_BAD_FORMAT (-10): Unable to find End of Central Dir Record signature” error. You can find the article here.
If you’ve tried these steps and are still encountering issues, please feel free to reach out to our support team directly from here, and our support expert will be more than happy to help you out.
Best regards.
Sources:
How to Fix PCLZIP_ERR_BAD_FORMAT (-10): Unable to find End of Central Dir Record signature » Rank Math
Should I Delete the Free Version After Installing Rank Math PRO? » Rank Math
What to Do When Rank Math Analytics Shows Zero Search Traffic » Rank Math
Why Rank Math Settings Are Not Getting Saved? » Rank Math
Hi. Is this because I am on a free account?
I was stepping away from the site and someone else was going to build a new one but I’ve decided to stay with this one now… if I’m not on pro can you advice please I’ve lost track.
Hello,
Thank you for contacting us and sorry for any inconvenience that might have been caused due to this issue.
As you have guessed this is happening because you are trying to update Rank Math’s PRO version while connected to the free account on your website. https://rankmath.com/kb/fix-pclzip-err-bad-format/#num-1-2-updating-the-pro-version-while-connected-to-the-free-account
You can safely disable Rank Math PRO on your site without losing your PRO-related settings as they are stored on the database, pending when you re-subscribe to Rank Math PRO.
We hope this helps. Please let us know if you have further questions or concerns.
Thank you.
Hey. Thought so. I can’t afford to re-subscribe atm.., are there any offers on or can you offer a discount. My business has had it hard this year but need to make moves to gain more leads.
Any help you can offer would be really appreciated 🙂
Hello,
We are not running any promotion at the moment.
As much as I want to help, there can not be any further discounts or offers on the pricing we are offering.
You can use the free version for as long as you like. Then consider the PRO when it makes more sense.
If it helps, you can apply as our Affiliate and earn a 30% commission for every client who buys from your affiliate link. You can read more about it here: https://rankmath.com/affiliates/
When you are accepted as our affiliate, you can join our affiliate contest too. You can read more about the contest here: https://rankmath.com/kb/affiliate-contest/
Hope that helps, and please do not hesitate to let us know if you need our assistance with anything else.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
