Hello,
I’m sorry to hear that you are facing issues updating the Rank Math PRO plugin. The error message "Update failed: The package could not be installed. PCLZIP_ERR_BAD_FORMAT (-10) : Unable to find End of Central Dir Record signature" typically indicates a problem with the zip file format during the update process.
To resolve this issue, please try the following steps:
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Re-download the Plugin: Sometimes, the zip file might have been corrupted during the download process. Please re-download the Rank Math PRO plugin from your account on the Rank Math website.
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Manually Update the Plugin: If re-downloading the plugin doesn’t work, you can manually update the plugin using FTP. You can follow the instructions provided in this guide on how to install Rank Math using an FTP client to ensure a successful update.
If you continue to experience issues after trying these steps, please reply to this ticket, and a human agent from our support team will assist you further.
Thank you for your understanding and patience.
Sources:
This Plugin Does Not Work with Your Version of PHP » Rank Math
Installing Rank Math Plugin with SSH or Terminal » Rank Math
How to Install Rank Math Using an FTP Client on Your WordPress Website
How to Install Rank Math PRO Using Composer?
Hello,
Thank you for contacting the support, and sorry for any inconvenience that might have been caused due to that.
Since you are using the free version of Rank Math, you will receive errors updating Rank Math PRO.
If this is a mistake and you have an active Rank Math PRO subscription, please share the email address of your PRO account.
Please note that Content AI plans differ from our Rank Math PRO subscription and you can use your Content AI Plan using the free version the plugin.
Also, please follow this guide to fix the issue by connecting to your PRO account:
https://rankmath.com/kb/fix-pclzip-err-bad-format/
Looking forward to helping you.
Subscription email is i***@t*************. please help me check. Thank you in advance
Hello,
The PRO subscription in that account has already expired which is why you can’t update the PRO plugin.
To continue using the PRO plugin, you need to purchase a new PRO plan from here: https://rankmath.com/pricing/
Hope that helps.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
