Hello,
I apologize for the issue you are facing with updating the Rank Math plugin on your website. The error message “Update failed: The package could not be installed. PCLZIP_ERR_BAD_FORMAT (-10) : Unable to find End of Central Dir Record signature” usually occurs due to specific reasons mentioned in our knowledge base.
To resolve this issue, please follow these steps:
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Check the Zip File: Ensure there is no issue with the zip file you are trying to upload. If it was corrupted during download, download the latest Rank Math PRO version from your account and install it on your website.
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Disconnect and Reconnect Account: If you are updating the PRO version while connected to the free account, disconnect your account by navigating to Rank Math SEO → Dashboard → Help and then reconnect it by following the steps mentioned in our knowledge base article.
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Ensure Sufficient Storage Space: If the error persists, check if your web server has enough storage capacity for WordPress to unzip and upload the file’s contents. You may need to delete unnecessary files or contact your web host for additional storage space.
If you have multiple Rank Math accounts (free account, PRO account), we recommend merging them to avoid such issues in the future. You can open a support ticket to get assistance with this process.
For detailed instructions and screenshots, you can refer to our knowledge base article on fixing PCLZIP_ERR_BAD_FORMAT (-10) error.
If you still encounter any difficulties or need further assistance, please feel free to reach out to our support team directly here, and our experts will be happy to help you.
Thank you for bringing this to our attention. We appreciate your patience and understanding as we work to resolve this issue promptly.
Sources:
How to Fix PCLZIP_ERR_BAD_FORMAT (-10): Unable to find End of Central Dir Record signature » Rank Math
How to Fix ‘Automatic Update is Unavailable for this Plugin’ Error in Rank Math » Rank Math
Installing Rank Math Plugin Through the WordPress Admin Panel
Installing Rank Math Plugin with SSH or Terminal » Rank Math
This is an automated reply from Rank Math Support Bot. Your ticket has been assigned to a human agent and we will get back to you shortly.
Hello,
Thank you for contacting the support, and sorry for any inconvenience that might have been caused due to that.
We can see that the subscription expired last year, on August 18, 2023.
You will have to make a new purchase to update your Rank Math PRO plugin:
https://rankmath.com/pricing/
Don’t worry; none of your settings will be lost during the transition. Everything gets safely stored in your WordPress database, and the PRO will remain intact and activates back as soon as your subscription becomes active again.
If you still have any questions, just reply and we will be more than happy to clarify any doubts you might have.
