Update Failed

#519860
  • Resolved Ted McLyman
    Rank Math pro
    Content AI Starter

    I received the following Update failed: The package could not be installed. PCLZIP_ERR_BAD_FORMAT (-10) : Unable to find End of Central Dir Record signature

    Please advise.

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  • Hello,

    Thanks for contacting us, and sorry for any inconvenience that might have been caused due to that.

    The issue occurs mostly when you’re trying to update/upgrade Rank Math PRO plugin, but the account you have used to open this ticket is the Rank Math free version.

    Can you please search and forward a receipt from FastSpring.com so we can locate your account and verify it?

    Back to your issue, please try following the guide below in order to fix this:
    https://rankmath.com/kb/fix-pclzip-err-bad-format/

    Looking forward to helping you.

    Thank you.

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 1 replies (of 1 total)

The ticket ‘Update Failed’ is closed to new replies.