Hello,
Thank you for contacting Rank Math, and sorry for any inconvenience caused.
I logged in to your website and checked the settings.
I was unable to replicate the issue on your website, is the issue happening on some specific post?
If so, please share the URL with us so we can check further.
We look forward to helping you.
Hello
Thank you for your support.
Error appears on pages in main menu
example:
https://thietbiachau.com/lien-he/
https://thietbiachau.com/dich-vu/
…
Hello,
I’ve tried changing title/description of the URL you’ve shared with us and indeed the title, description or keywords ain’t being saved after making changes.
However, while troubleshooting the issue using Health Check & Troubleshooting plugin, I’ve disabled all other plugins except Rank Math and it seems to be working perfectly fine and saving titles and other data.
In this situation, I can confirm that this might be a plugin conflict issue and I’d like to suggest you to disable all other plugin except Rank Math using the plugin I’ve mentioned and enable other plugins one by one to see which exact plugin causing you the issue.
Let us know how it goes, looking forward to helping you.
Thank you.
Hello
I disabled all the plugins according to your instructions but the problem is still there.
You can login and check.
Thanks
Hello,
I’ve tried accessing your website. Unfortunately it’s throwing 404 page. Please make sure you’ve disabled all other plugins except your theme builder/editor and Rank Math only with Health check & Troubleshooting plugin as I mentioned above. I’ve attached a screenshot for your reference in the sensitive data section.
Looking forward to helping you.
Thank you.
We have just performed a data recovery.
Please check again
Hello,
There may be a hosting security setting preventing your Rank Math Titles and meta from saving. To fix this, please follow this guide: https://rankmath.com/kb/meta-data-not-saving/#firewall
Hope that helps. Please let us know if you have questions.
Hi
My issue is still unresolved. Please do everything you can to help me including removing and reinstalling the plugin.
Hello,
For us to further debug the issue, could you please share your FTP login in the sensitive data section as well?
Looking forward to helping you.
Thank you.
Hello Friend
[moved to sensitive data section]
Looking forward to helping you.
Thank you.
Hello,
Thank you for providing the FTP login.
However, We tried enabling the troubleshooting mode on your website but the Health Check plugin isn’t working on your website. I can’t enable back any plugin or specific theme when I enter troubleshooting mode.
Is it possible for you to create a staging website for us to deeply debug the issue without worrying about breaking your live site? If so, please create one, replicate the issue there and share the admin login here so we can further determine what’s causing this issue.
Looking forward to helping you on this one.
Hello Friend
[Moved to sensitive data section]
Looking forward to helping you.
Thank you.
Hello,
It seems that you’re currently using the Rank Math PRO plugin, but the account you have used to open this ticket is the Rank Math free version.
Can you please search and forward a receipt from FastSpring.com so we can locate your account and verify it?
Regarding your issue, I can confirm that this issue comes from a conflict between Rank Math and WPBakery Page Builder. In this case, I advise you to get in touch with the WPBakery Page Builder dev team and ask them to resolve the issue for you.
I’ve attached a screencast in the sensitive data section for your reference.
Hope that helps, and please do not hesitate to let us know if you need our assistance with anything else.
Thank you.
Thank you for your support.
We will contact the WPBakery Page Builder developer team and ask them to solve the problem.
Hello,
We are glad that we could address your concern. Sure, do let us know how that goes with the WPBakery support.
Looking forward to helping you.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
