update error

#453797
  • Resolved Ethan Farley

    3 years, 2 months ago

    Rank Math free

    How do I fix this? I appear to have successfully connected to Rank Math, but it keeps saying I’m not connected, and it’s giving me this error when I attempt to update – Update failed: The package could not be installed. PCLZIP_ERR_BAD_FORMAT (-10) : Unable to find End of Central Dir Record signature

Viewing 5 replies - 1 through 5 (of 5 total)
  • Md. Sakib Khandaker

    3 years, 2 months ago

    Rank Math agency

    Hello,

    Thanks for contacting us, and sorry for any inconvenience that might have been caused due to that.

    Could you please try uploading the plugin with the FTP, Cpanel, or your web hosting file manager?

    You can download the latest version of the PRO plugin from here:
    https://rankmath.com/my-account/

    Then upload the plugin file and extract it inside wp-content/plugins/ folder:

    Here is a detailed guide for your reference:
    https://rankmath.com/kb/installing-with-ftp/

    Let us know how this goes. Looking forward to helping you.

    Thank you.

    Scott

    3 years, 2 months ago

    Rank Math free

    I am not able to access the Pro update in my account, as it’s a free account. However, my developer has the Pro account and he has my website legitimately using his Pro account.

    Jeremy

    3 years, 2 months ago

    Hello @scott-6135,

    Thank you for reaching out to us and we apologize for the inconvenience.

    We have replied to your last post with regard to your current issue. Please check our reply there.

    Looking forward to helping you.

    Rosmary

    3 years, 2 months ago

    Rank Math pro

    Same issue not solution ?

    Jeremy

    3 years, 2 months ago

    Hello @rosmary,

    Thank you for contacting our support today.

    Could you please confirm if you have the same issue as the original post of this thread? If so, you may also follow the guide my colleague provided here.

    If that doesn’t work for you, let us know and we will assist you further.

    RankBot

    3 years, 1 month ago

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 5 replies - 1 through 5 (of 5 total)

The ticket ‘update error’ is closed to new replies.