Untimely popup “Supercharge Your Content With AI”

#729505
  • Resolved Nicolas Plichart

    3 months, 3 weeks ago

    Rank Math free

    Hi,
    I’m using Dokan on my marketplace and your RankMath SEO plugin.
    My Vendor can’t create any product anymore because of an untimely popup from your plugin “Supercharge Your Content With AI”. Please see this capture: https://ibb.co/VM3CF9r
    I need to make this popup disapear forever. How to do ?
    Regards,
    Nicolas

Viewing 7 replies - 1 through 7 (of 7 total)
  • RankBot

    3 months, 3 weeks ago

    Hello,

    We apologize for the inconvenience caused by the untimely popup from the Rank Math SEO plugin. To dismiss the “Supercharge Your Content With AI” notice, you can simply click the close button on the right side of the notification, as shown in the screenshot below:

    Dismiss the notice for new post type

    If clicking the close button and changing the page doesn’t dismiss the notice, you can try clearing your browser cache. Additionally, you can navigate to Rank Math SEO → Status & Tools → Database Tools inside your WordPress dashboard and then click Remove Transients. This should resolve the issue.

    If you encounter any further difficulties or if the notice persists even after dismissing it, please feel free to reach out to our support team directly, and we’ll be more than happy to assist you.

    We appreciate your understanding and patience as we work to resolve this issue for you.

    Sources:
    We Detected New Post Type(s) » Rank Math
    The #1 WordPress SEO Plugin in 2023 – Rank Math
    Fatal Error Happening on Some Installations After 1.0.49 Update » Rank Math
    How to Install Rank Math PRO Using Composer?

    Nicolas Plichart

    3 months, 3 weeks ago

    Rank Math free

    Hi,

    Thanks for your answer. However, this is not the popup i’m talking about.
    Please check the capture I sent: https://ibb.co/VM3CF9r
    This popup appears on the vendor dashboard, wish is not the wordpress dasboard. There is no cross, and it’s not possible to close it and actually lock all the page so my vendors can’t create a new product.

    Regards,

    Adnan

    3 months, 3 weeks ago

    Rank Math business

    Hello, I have the same problem. It is impossible to use Rank Math because of this popup. Please let us know, how to stop this. This is really annoying!

    Nicolas Plichart

    3 months, 3 weeks ago

    Rank Math free

    @Adnan,
    I could hide the popup using this css:
    #rank_math_metabox_content_ai{
    display:none!important;
    }
    But i hope we can have a real solution.

    Reinelle

    3 months, 3 weeks ago

    Hello,

    Apologies for the inconvenience.

    That banner should only show on the Content AI page.

    For troubleshooting, please try clearing your website’s cache and transients on your WordPress dashboard > Rank Math > Status & Tools > Database Tools

    trans

    And reconnect your website to your Rank Math account:
    https://rankmath.com/kb/website-not-shown-in-account/

    Let us know how this goes.

    Jerome Esperanza

    3 months, 2 weeks ago

    Rank Math free

    If you do not need this Content AI feature, or need to do something urgently, just disable this, temporarily or permanently, from RankMath > Modules > disable (toggle button). Clearing cache, and removing transients while connected to my RankMath account did not help.

    Jaideep Asrani

    3 months, 2 weeks ago

    Hello,

    Please enable the Role Manager module in WP Dashboard > Rank Math SEO > Dashboard. Then navigate to WP Dashboard > Rank Math SEO > Role Manager and disable the Content AI permission for the Vendor role.

    If the issue persists, we might need to take a closer look at the settings. Please edit the first post on this ticket and include your WordPress logins in the designated Sensitive Data section.

    Please do take a complete backup of your website before sharing the information with us.
    Sensitive Data Section

    It is completely secure and only our support staff has access to that section.

    You can use WP Security Audit Log to monitor what changes our staff might make on your website (if any):

    https://wordpress.org/plugins/wp-security-audit-log/

    We really look forward to helping you.

    RankBot

    2 months, 2 weeks ago

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 7 replies - 1 through 7 (of 7 total)

The ticket ‘Untimely popup “Supercharge Your Content With AI”’ is closed to new replies.