Unsupported file format sitemap

#432323
Viewing 4 replies - 1 through 4 (of 4 total)
  • Bunty K

    1 year, 9 months ago

    Rank Math free

    That is the error in search console.

    Anas

    1 year, 9 months ago

    Rank Math business

    Hello,

    Thank you for contacting Rank Math, and sorry for any inconvenience caused.

    The sitemap seems to be working fine and is validated without any errors:
    working

    Can you please follow these steps?
    1. Flush the Sitemap cache by following this video screencast:
    https://i.rankmath.com/pipRDp

    2. Exclude the Sitemap files of the Rank Math plugin in your caching plugin. The cache could be via a plugin or from the server. For plugins or Cloudflare, please follow this article:
    https://rankmath.com/kb/exclude-sitemaps-from-caching/

    Once done, clear your website cache, remove all the sitemaps from the Search Console and add sitemap_index.xml.

    Hope this helps.

    Thank you.

    Bunty K

    1 year, 9 months ago

    Rank Math free

    Hi there,

    We have followed the screencast to flush the sitemap cache. We have also ensured that the sitemap is not cached (this was done before already). Please find below a screenshot that shows that caching is bypassed for the sitemap.

    https://ibb.co/DRNcmxs

    We have deleted the sitemap from Google Search Console and re-added it. Unfortunately, the issue persists. Do you have any other idea?

    https://ibb.co/tqzyhbj

    Thank you!

    Jeremy

    1 year, 9 months ago

    Hello,

    Thank you for contacting Rank Math support, and sorry for any inconvenience that might have been caused due to that.

    I checked your sitemap page and is loading just fine, however, all of your 4 sitemap URL variations don’t redirect to a final variation as you can see in my screenshot below:

    variation

    Please follow this guide and redirect to a final variation:
    https://rankmath.com/kb/couldnt-fetch-error-google-search-console/#num-5-4-redirect-all-three-other-versions-to-your-preferred-variation

    Once done, clear your website cache and try submitting your sitemap to your Google Search Console again. See if this resolves the issue.

    We are looking forward to hearing an update from you. Thank you.

    RankBot

    1 year, 8 months ago

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 4 replies - 1 through 4 (of 4 total)

The ticket ‘Unsupported file format sitemap’ is closed to new replies.