Hello,
Thanks for contacting us and we regret the inconvenience caused.
Are you using a page builder to edit the post? If so, could you please let me know the name of the page builder?
Looking forward to helping you.
Thanks.
Hello,
In addition to my colleague’s response, could you please also share the affected URL/s and some screenshots using this tool to further check this issue on your website? You can add them in the sensitive data section
It is completely secure, and only our support staff has access to that section.
Meanwhile, you can also check these links for more information about adding some links to your website:
https://rankmath.com/kb/score-100-in-tests/#linking-to-internal-resources
https://rankmath.com/kb/score-100-in-tests/#linking-to-external-sources
I hope that helps. Thank you, and looking forward to your update.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
Hello,
Thank you for the update, and sorry for the delay.
Could you please also share the affected URL/s and some screenshots of the issue using this tool to further check this issue on your website?
Looking forward to helping you.
Thank you.
Hello,
Thank you for that additional information, and sorry for the delay.
I’ve checked your posts, and it seems that you have already internal links added. You can also use our External SEO Analyzer to check.
Could you please confirm where are you seeing that those are not recognized or not appearing?
I hope that helps. Thank you, and looking forward to your update.
I see it from the desktop, where all the posts are, and you can see how many links come in and how many go out of each one.
Hello,
Thank you for the update, and sorry for the delay.
Are you using any software to get these results? You can also take a screenshot of it using this tool to further check.
Thank you, and looking forward to your update.
The 2 posts marked in yellow appear with 0 inbound links.
The display code is https://ibb.co/pQQ10q9
Hello,
Thanks for your reply.
Please head over to your WordPress admin area > Rank Math > Dashboard, and enable the Advanced Mode. https://i.rankmath.com/oGkoR5
Next, navigate to your WordPress admin area > Rank Math > Status & Tools > Database Tools, and click on the Remove Transients button under the Remove Rank Math Transients section and see if that fixes the issue. https://i.rankmath.com/SpBjCH
If that doesn’t help, then we might need to take a closer look at the settings. Please edit the first post on this ticket and include your WordPress logins in the designated Sensitive Data section.
It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:
https://wordpress.org/plugins/temporary-login-without-password/
You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):
https://wordpress.org/plugins/wp-security-audit-log/
We really look forward to helping you.
This plugin was installed by the technician who usually takes care of the revisions and maintenance of the web; when I saw it, I told him to change YOAST SEO for this one, and the truth is that when I installed it, there were already problems because you had several posts with several incoming links that it did not recognize.
Then the technician contacted you and finally you solved it. That’s all I know.
I find it strange that this problem is coming up again now.
Hello,
Thanks for your reply.
Could you please provide the login details of your website in the sensitive data section of this ticket, so that we can further investigate the issue?
Looking forward to helping you.
Thanks.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
Hello,
Thanks for your reply.
I tried to login into your website but I was unable to do so. It seems like a Firewall is blocking the access. Please see the screenshot available in the sensitive data section of this ticket.
Please disable the firewall so that we can further investigate the issue.
Looking forward to helping you.
Thanks.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
