Unparsable structured data

#22907
  • Resolved Profitindustry

    4 years, 4 months ago

    Rank Math free

    I’m getting “Unparsable structured data” error. I’ve updated all plugins / WP / theme to latest version.

    Some pages have Parsing error: Missing ‘}’ or object member name and others Parsing error: Missing ‘,’ or ‘}’

Viewing 4 replies - 1 through 4 (of 4 total)
  • Michael Davis

    4 years, 4 months ago

    Rank Math pro

    Hello,

    Thanks for getting in touch with us and sorry for the inconvenience caused.

    I have checked the page schema and it looks like the schema is correctly defined. Could you please flush your site cache and check if the issue will still be reported?

    If it is we might need to take a closer look at the settings. Please edit the first post on this ticket and include your WP logins in the designated Sensitive Data section.
    Sensitive Data Section

    It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:

    https://wordpress.org/plugins/temporary-login-without-password/

    You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

    https://wordpress.org/plugins/wp-security-audit-log/

    We really look forward to helping you.

    Profitindustry

    4 years, 4 months ago

    Rank Math free

    Hello,

    I have updated the sensitive data as requested. Can you please check further?

    Thank you.

    Profitindustry

    4 years, 4 months ago

    Rank Math free

    The issue is still reported after clearing cache. I edited sensitive data field.

    Michael Davis

    4 years, 4 months ago

    Rank Math pro

    Hello,

    Thank you for contacting Rank Math today.

    I have fixed the logo error by uploading an image to serve as the organization logo via Rank Math > Titles & Meta > Local SEO > Logo. You can replace this with a more preferable image.

    The review error on the other hand is caused by some schema that is added by your theme on this file: header/social-sharing.php from line 10.
    Please note that there were some recent changes in the use of review schema and it is not recommended to use self serving serving reviews as in your case. Please take a look at the following page for more info on this: https://rankmath.com/kb/how-to-fix-review-schema-errors/

    Looking forward to helping you. Thank you.

    ​​​​​​

    RankBot

    4 years, 4 months ago

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 4 replies - 1 through 4 (of 4 total)

The ticket ‘Unparsable structured data’ is closed to new replies.