Uncapable of use the Content AI Subscription credits - Support

Resolved Yurayne
2 months, 2 weeks ago

Rank Math free

Hello,

I have a Content AI Subscription for $19.00 a year that is supposed to give me 5000 credits a month, but I am not able to use that credit. I have tried everything you say on the tutorials and nothing, Could your please show me hoe to do it?

Thanks

Viewing 8 replies - 1 through 8 (of 8 total)

RankBot
2 months, 2 weeks ago
Hello,

We apologize for the inconvenience you are experiencing with using your Content AI Subscription credits. To utilize your credits effectively, please follow these steps:
1. Ensure you are logged into your Rank Math account that has an active Content AI Subscription.
2. Access the Content AI feature within your Rank Math plugin.
3. When making a Content AI Research request, each request will cost 500 Credits.
4. Every word generated using Content AI will consume 1 Credit.
5. If you have exhausted your monthly credits, you have a few options:
  - Wait until the next month for the credits to replenish.
  - Upgrade your subscription to a higher plan.
  - If you already have the highest plan, you can reset your credits for the remainder of that month by paying a nominal one-time fee.
If you need further assistance or encounter any issues while using your credits, please let us know, and we will be happy to help you. Thank you for bringing this to our attention.

Sources:
Content AI Credits and Plans: Everything You Need to Know » Rank Math
Yurayne
2 months, 2 weeks ago

Rank Math free

I have never used the credits, I can’t connect them to my website.

Thanks

Yurayne
2 months, 2 weeks ago

Rank Math free

500 Credits for a word?? Never mind, could you please cancel my subscription?
Thanks

Jaideep Asrani
2 months, 2 weeks ago

Hello,

The credits are available in your account. Please navigate to WP Dashboard > Rank Math SEO > Dashboard > Help and disconnect & reconnect your Rank Math account.

After that, head over to WordPress Dashboard → Rank Math → General Settings → Content AI and refresh the credits. Here’s a screenshot for reference:

Once done, please go back to using Content AI, and it should work without any issues.

You can follow this guide to cancel your subscription: https://rankmath.com/kb/cancel-subscription/

Hope that helps and please do not hesitate to let us know if you need our assistance with anything else.

Yurayne
2 months, 2 weeks ago

Rank Math free

I got this message when I tried to refresh the credits: “The response is not a valid JSON response.”
Great
2 months, 2 weeks ago
Hello,

To help you investigate this issue, we might need to take a closer look at your website and settings. Please follow these steps:
- Edit the first post on this ticket and include your WordPress logins in the Sensitive Data section. This is a secure section that only our support staff can access.
- Make sure you take a complete backup of your website before sharing the information with us.
- If you prefer, you can use this plugin to generate a temporary login URL to your website and share that with us instead: https://wordpress.org/plugins/temporary-login-without-password/
- You can also use this plugin to monitor what changes our staff might make on your website (if any): https://wordpress.org/plugins/wp-security-audit-log/
We appreciate your cooperation and patience. Thank you for choosing Rank Math.
Yurayne
2 months, 2 weeks ago

Rank Math free

Thanks for your response, but I will cancel my subscription anyway, it is too expensive when AI is free everywhere.

Regards.

Jeremy
2 months, 2 weeks ago

Hello,

We are sorry to hear that. We understand your decision, and we appreciate your feedback.

If you have any further questions or need assistance, feel free to reach out. Best regards.

Viewing 8 replies - 1 through 8 (of 8 total)

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