Hello,
Thank you for contacting the support.
Sorry to disappoint, but our refund policy does not extend for renewal subscriptions. Before the subscription happens, our system sends out an email 7 days before the actual charge so the users can cancel their subscription(s).
You can cancel the automatic subscriptions by following this guide:
https://rankmath.com/kb/cancel-subscription/
We sent out an email reminder 7 days prior to the charge. Please let us know if you did not receive the email. We are here to assist.
Excuse me!, what do you mean? So I can cancel but you won’t refund the money. I’ve been with you in good faith for a few years. I did NOT receive an email from you. The price I joined at was 59 and NOT 95.88. I’ll make sure to let everyone know that you are sorry to disappoint people and won’t undo a same-day renewal or purchase the day it was made. Enjoy the money, you obviously need it more than I do. Just close the account, I’m through with rip off artists
Hello,
Since you mentioned that you did not receive the reminder email, we have initiated a refund on your requested transaction. You should see a credit for the refund appear on your credit card statement anytime between now and the next 5 to 7 business days.
If you used a debit card for the payment, the refund might take up to 30 days to appear on your statement. Please note that refunds for international transactions can take up to 10 days to appear for credit cards or up to 60 days for debit cards.
For PayPal, it’s always almost instant.
As of the month date, you won’t be able to access those premium features we refunded.
Of course, we’re very sorry to see you go.
We are continuously improving our products so we would request you to check back in the future to see if we might have something relevant to your needs.
Hope that helps and please do not hesitate to let us know if you need my assistance with anything else.
