Hello, we apologize for the inconvenience you’re experiencing with the AI feature and the “Unauthorized” message when trying to research the focus keyword.
It seems like there might be an issue with your account permissions or authentication. To resolve this, please ensure that you are logged into your Rank Math account using the correct credentials. If you are already logged in, please try logging out and then logging back in to refresh your session.
If the issue persists, please click on the “Assign to Human Agent” button so that one of our support team members can assist you further with this issue.
Thank you for bringing this to our attention.
I want human support. Please contact me instantly.
Hello,
Thank you for contacting Rank Math and bringing your concern to our attention. I’m sorry for any inconvenience this issue may have caused you.
You mentioned that you have an active subscription but the account you have used to open this ticket is the Rank Math free version.
Can you please search and forward a receipt from FastSpring.com or the email address you used to purchase so we can locate your account and verify it?
Looking forward to helping you.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
