Hello,
We apologize for the issue you are facing while trying to upgrade. It seems like there might be a technical problem with the purchasing process.
We recommend that you reply to this ticket, and a human agent from the Rank Math Support team will take over and assist you further with this issue. Thank you for bringing this to our attention!
Hello,
We’ve checked your account, and the Rank Math PRO is already applied.
You can download the plugin on your account dashboard: https://rankmath.com/my-account/
Once done, install and activate it on your other website’s WordPress dashboard. You won’t need to uninstall the free version as they both need to be activated.
Here’s a guide you can follow on how to install and reconnect your website:
https://rankmath.com/kb/how-to-upgrade-to-rank-math-pro/
Hope that helps.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
