Hello,
I’m sorry to hear that you’re facing issues updating the Rank Math PRO plugin. The error message you’re seeing, “PCLZIP_ERR_BAD_FORMAT (-10): Unable to find End of Central Dir Record signature,” usually occurs when trying to update the PRO version while connected to the free account on your website.
To resolve this issue, please follow these steps:
- Confirm the email address with which the website is connected from Rank Math’s account page.
- Log in to the PRO account and reconnect the website by disconnecting your account from Rank Math SEO → Dashboard → Help and then reconnecting it.
If you have multiple Rank Math accounts (free account, PRO account), I recommend opening a support ticket to get your Rank Math accounts merged to avoid this issue in the future.
If you continue to experience issues after following these steps, please check if your web server has enough storage capacity for WordPress to be able to unzip and upload the file’s contents. If not, you may need to delete some files from your web server or contact your web host to request more storage space.
If you still have questions or need further assistance, please feel free to reach out to our support team directly, and our support expert will be more than happy to help you out.
I hope this helps!
Sources:
How to Fix PCLZIP_ERR_BAD_FORMAT (-10): Unable to find End of Central Dir Record signature » Rank Math
Why Rank Math Settings Are Not Getting Saved? » Rank Math
How to Update Rank Math Manually » Rank Math
This is an automated reply from Rank Math Support Bot. If you need further assistance, please reply to this topic and a human support agent will reply to you shortly.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
