Unable to update PRO Version

#774948
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  • Hello,

    I’m sorry to hear that you are facing the “PCLZIP_ERR_BAD_FORMAT (-10): Unable to find End of Central Dir Record signature” error while trying to update the Rank Math PRO version. This error usually occurs due to a few reasons, such as issues with the zip file, being connected to the free account, or not having enough memory on the webserver.

    To resolve this issue, you can follow these steps:

    1. Check Zip File: Ensure there’s no issue with the zip file you’re uploading. You can download the latest Rank Math PRO version from your account and install it on your website.

    2. Update PRO Version: If you are connected to the free account, disconnect your account by navigating to Rank Math SEO → Dashboard → Help and then reconnect it to the correct PRO account. Follow the steps mentioned in this guide to reconnect your account correctly.

    3. Storage Space: If the error persists, check if your web server has enough storage capacity for WordPress to unzip and upload the file’s contents. You may need to free up space or contact your web host for assistance.

    If you continue to face issues after following these steps, please feel free to reach out to our support team for further assistance.

    Thank you for bringing this to our attention, and we appreciate your patience as we work to resolve this issue for you.

    Have a great day!

    Sources:
    How to Fix PCLZIP_ERR_BAD_FORMAT (-10): Unable to find End of Central Dir Record signature » Rank Math
    How to Download the Rank Math PRO Plugin Zip File in Safari » Rank Math
    I Purchased Rank Math PRO but Rank Math is Still Showing FREE » Rank Math
    Installing Rank Math Plugin Through the WordPress Admin Panel

    This is an automated reply from Rank Math Support Bot. If you need further assistance, please reply to this topic and a human support agent will reply to you shortly.

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 1 replies (of 1 total)

The ticket ‘Unable to update PRO Version’ is closed to new replies.