Hello,
I’m sorry to hear that you’re experiencing issues with updating meta info for a post as a Shop manager. It seems that the changes are not being applied despite the configuration in the Profile manager.
Based on the information you’ve provided, it looks like the issue might be related to the Role Manager settings for the Shop manager role. The settings you’ve shared indicate that the Shop manager role has access to the Titles and Meta Settings, which should allow them to update meta info for posts.
To troubleshoot this further, I recommend checking the Role Manager settings for the Shop manager role. Ensure that all the necessary capabilities are enabled for the Shop manager role, especially those related to Titles and Meta Settings.
If you have already checked the Role Manager settings and everything seems to be in order, please ensure that you have saved the settings after making any changes. Saving the settings is crucial for the changes to take effect immediately.
If you’re still facing issues after checking and saving the Role Manager settings, please let us know, and we’ll be happy to assist you further.
Thank you for bringing this concern to our attention.
Sources:
How to Use the Role Manager Feature of Rank Math SEO Plugin
General Tab in Meta Box of Rank Math SEO Plugin
Sorry, You Are Not Allowed to Access This Page » Rank Math
I already chceked both (see provided screenshot https://imgur.com/a/MdTseCm) and it is still not working.
Hello,
Apologies for the inconvenience.
In this case, please check if you are using a Firewall as it may prevent saving the changes.
If you are using a Firewall, please whitelist this route:
/wp-json/rankmath/v1/updateMeta
You can check this link for more information:
https://rankmath.com/kb/meta-data-not-saving/
You may need to have this route whitelisted for all user roles on the website for the users without admin access to be able to save the metadata on the website.
If you are using a security plugin on the website, make sure that the route is whitelisted on the plugin for all roles.
Let us know how this goes.
It was Wordfence plugin blocking access to /wp-json/rankmath/v1/updateMeta. Thank you.
Hello,
We are super happy that you are able to sort it out.
If you have another question in the future, please feel free to create a new forum topic, and it will be our pleasure to assist you again.
Thank you.
