Unable to save settings

#455902
  • Resolved DN
    Rank Math free

    Hi, I was trying to set canonical urls but I couldn’t save settings due to that error:

    Failed to load resorce: the server responded with a status of 403
    https://www.donnanuragica.com/wp-json/rankmath/v1/updateMeta?_locale=user

    I read your thread “Why Your SEO Title, Description & Focus Keyword Aren’t Being Saved” and tried to fix that issue by setting Page Rules on my Cloulflare account but it didn’t work.

    Could you please help me?

    Kind regards,
    Mara

Viewing 6 replies - 1 through 6 (of 6 total)
  • Anas
    Rank Math business

    Hello,

    Thank you for contacting Rank Math, and sorry for any inconvenience caused.

    As you have already whitelisted the route, please get in touch with your web host and ask them why the route is still blocked and returning a 403 error.

    You can share this link with them:
    https://rankmath.com/kb/meta-data-not-saving/#firewall

    I hope this helps. Looking forward to helping you.

    DN
    Rank Math free

    Hi, thank you for replying me! I asked my web host to check out your link and I’m waiting for them to take some action. I’ll let you know as soon as possible if they can fix that issue!

    DN
    Rank Math free

    I’m glad to tell you that I fixed the issue by de-activating PHP ModSecurity function on my web hosting, as my web host suggested! Thank you for your precious help, have a nice day!

    Hello,

    We are super happy that this resolved your issue. If you have any other questions in the future, know that we are here to help you.

    If you don’t mind me asking, could you please leave us a review (if you haven’t already) on https://wordpress.org/support/plugin/seo-by-rank-math/reviews/#new-post about your overall experience with Rank Math? We appreciate your time and patience.

    If you do have another question in the future, please feel free to create a new forum topic, and it will be our pleasure to assist you again.

    Thank you.

    DN
    Rank Math free

    I left my review, thank you for your support!

    Hello,

    We appreciate your review.

    Just do remember if you have further concerns or issues with our plugin, we are one message away.

    Thank you.

Viewing 6 replies - 1 through 6 (of 6 total)

The ticket ‘Unable to save settings’ is closed to new replies.