Unable to save meta data options for woocommerce category

Hello,

I apologize for the issue you are facing with editing the meta data on your WooCommerce product categories in Rank Math.

Based on the JavaScript errors you provided, it seems there might be a JavaScript-related error causing the problem with saving the meta data options. The error “Uncaught TypeError: Cannot set properties of null” indicates an issue with setting properties in the JavaScript code.

To resolve this, I recommend following these steps:

1. Identify the Error: Check the JavaScript console for details of the error, such as the error type, where it appears, and the line number. Here is an example of how to identify errors in Google Chrome:

2. Reach Out for Support: If any plugin or theme is causing a JavaScript conflict preventing Rank Math from saving metadata, you can contact the respective support forum with the error details to fix this issue. Alternatively, you can open a support ticket in our Rank Math support forum here and provide the error details for our support experts to assist you further.

Please try these steps, and if you need further assistance, feel free to reply to this ticket.

Thank you for bringing this to our attention.

Sources:
Why Your SEO Title, Description & Focus Keyword Aren’t Being Saved » Rank Math
How to Fix Submitted URL Marked ‘NoIndex’ Error » Rank Math
Fix Excluded by NoIndex Tag – Google Search Console Status » Rank Math
Why Rank Math’s Meta Box is Not Showing? » Rank Math

Hello,

Thank you for contacting us and sorry for any inconvenience that might have been caused due to that.

Could you please confirm if you’re still facing the issue? If so, please check if you are using a Firewall as it may prevent saving the changes. If you are using a Firewall, please whitelist this route:

/wp-json/rankmath/v1/updateMeta

For more information on this issue, you can follow this guideline: https://rankmath.com/kb/meta-data-not-saving/

Let us know how it goes. Looking forward to helping you.

Thank you.

Hello,

To help you investigate this issue further, we might need to take a closer look at your website and settings. Please follow these steps:

• Edit the first post on this ticket and include your WordPress and FTP logins in the Sensitive Data section. This is a secure section that only our support staff can access.
  
• Make sure you take a complete backup of your website before sharing the information with us.
• If you prefer, you can use this plugin to generate a temporary login URL to your website and share that with us instead: https://wordpress.org/plugins/temporary-login-without-password/
• You can also use this plugin to monitor what changes our staff might make on your website (if any): https://wordpress.org/plugins/wp-security-audit-log/

We appreciate your cooperation and patience.

Thank you for choosing Rank Math.

Hello,

Thank you for your patience.

You can use s******@r*********** email address and put any First and Lastname.

Meanwhile, please ensure that the Rank Math plugin is already updated to the latest version and check if the issue persists.

Here’s our changelog for your reference:
https://rankmath.com/changelog/free/

Let us know how this goes.

Hello,

We haven’t made any changes from our end and on your website. At the moment, we haven’t got any insight on how this issue got resolved. This might be just a temporary issue that resolves itself.

Don’t hesitate to get in touch with us if you have any other questions.