Unable to save changes

#343356
  • Resolved Samuel Spagnola

    2 years, 2 months ago

    Rank Math free
    Content AI Creator

    Every time I try to change the focus keywords using Rank Math in Divi Builder, the changes are not saved. What am I doing wrong?

Viewing 4 replies - 1 through 4 (of 4 total)
  • Prabhat

    2 years, 2 months ago

    Rank Math agency

    Hello,

    Thank you for contacting us and we regret the inconvenience caused.

    Could you please share your website’s URL?

    Also, could you confirm if you’re using a firewall? If yes, please whitelist this route and see if that fixes the issue: /wp-json/rankmath/v1/updateMeta

    You can refer to this tutorial guide for more details:
    https://rankmath.com/kb/meta-data-not-saving/#firewall

    Please let us know how that goes.

    Thank you.

    Samuel Spagnola

    2 years, 2 months ago

    Rank Math free
    Content AI Creator

    http://www.triadlaw.com

    Samuel Spagnola

    2 years, 2 months ago

    Rank Math free
    Content AI Creator

    I did the firewall change, but still no luck. When I go into Divi Builder, make the changes, and click “Update” on the publish column, the changes do not save. Am I trying to save them the wrong way?

    Anas

    2 years, 2 months ago

    Rank Math business

    Hello,

    That is the correct way to save the changes.

    We might need to take a closer look at the settings. Please edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section.

    Please do take a complete backup of your website before sharing the information with us.
    Sensitive Data Section

    It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:

    https://wordpress.org/plugins/temporary-login-without-password/

    You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

    https://wordpress.org/plugins/wp-security-audit-log/

    We really look forward to helping you.

    RankBot

    2 years, 1 month ago

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 4 replies - 1 through 4 (of 4 total)

The ticket ‘Unable to save changes’ is closed to new replies.