Unable to Purchase Pro version using Rupay Discover card

#447168
  • Resolved Franchise Goal

    1 year, 7 months ago

    Rank Math free

    Hi There,

    I have been trying to buy pro version of Rank Math using by Rupay Discover(Debit Card). But every time process is failing. Is it necessary to use debit card.

    Please help me in this.

    Regards,
    Gaurav

Viewing 3 replies - 1 through 3 (of 3 total)
  • Reinelle

    1 year, 7 months ago

    Hello,

    Thank you for contacting Rank Math and bringing your concern to our attention. I’m sorry for any inconvenience this issue may have caused you.

    Could you please ensure that your payment method supports the following?

    – Payments in USD $
    – Supports subscription-based payments
    – You are not using a prepaid card
    – International payments are turned on

    Also, please make sure that the flag during checkout is showing the correct country at the top right corner. Here’s an example screenshot:

    Country

    If you are trying to validate data while accessing the website from a different location, you need to force the change of country in the dropdown.

    Lastly, if you are using a Proxy or VPN, please disable that and use your actual ISP to update your payment method.

    Let us know how this goes.

    Thank you.

    Franchise Goal

    1 year, 7 months ago

    Rank Math free

    Hello Reinelle,

    I have tried all possible way, checked everything with my bank but still couldn’t make the purchase.

    I also tried with different Visa card but that too didn’t work.

    Can you let me know what’s the issue?

    Regards
    Gaurav

    Anas

    1 year, 7 months ago

    Rank Math business

    Hello,

    If everything is working fine on your end, you can contact FastSpring (our payment processor) via s******@f*************

    We have little to no control over how the payment gateway processes the payments.

    We would request you to please get in touch with them and get the order approved.

    Again, we are sorry for the unwanted trouble you are facing.

    Looking forward to helping you. Thank you.

    RankBot

    1 year, 6 months ago

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 3 replies - 1 through 3 (of 3 total)

The ticket ‘Unable to Purchase Pro version using Rupay Discover card’ is closed to new replies.