Hello, we’re sorry to hear that you’re facing issues purchasing the Pro version of Rank Math. To resolve this, please open a support ticket on our forum at https://rankmath.com/support/ and provide the email address associated with your purchase. Our support team will assist you in completing the purchase and resolving any issues you may have encountered. Thank you for reaching out to us!
Sources:
I Purchased Rank Math PRO but Rank Math is Still Showing FREE » Rank Math
Hello,
Thank you for contacting the support, and sorry for any inconvenience that might have been caused due to that.
Please ensure that your payment method supports the following:
– Payments in USD $
– Supports subscription-based payments
– You are not using a prepaid card
– International payments are turned on
– Your IP is not a Proxy, or you are using any VPN or hosting service
If everything from the above is enabled and working, you can also try using a credit card instead.
You can also call your bank and ask what’s stopping the payment from going through and request them to approve it on your end.
Looking forward to helping you.
Dear Jaideep,
I checked each point of your message and may ensure you everything is ok, however the payment could not be done.
Ruslan
Still did not get any response from your side.
Hello,
Thank you for your patience.
Could you please confirm which country you are in when processing the payment?
When attempting to purchase our subscription, please ensure that the country shown in the top right corner of your screen is referred to your actual location.
You can also try using PayPal to make the payment.
Let us know how this goes.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
