UNABLE TO MAKE PAYMENT VIA PAYPAL

#787771
  • FEDAONE

    2 weeks ago

    Rank Math business
    Content AI Creator

    hi
    i would like to buy the pro version for my website however it wont let me pay.

    please advice

Viewing 2 replies - 1 through 2 (of 2 total)
  • RankBot

    2 weeks ago

    Hello,

    Thank you for reaching out to us regarding the payment issue you are experiencing while trying to purchase the Rank Math PRO version for your website.

    If you are facing difficulties making a payment via PayPal, please ensure the following:

    • Make sure your PayPal account is in good standing and has sufficient funds.
    • Check if your PayPal account is verified.
    • Verify that international payments are enabled on your PayPal account.
    • Ensure that your browser does not have any ad blockers enabled.
    • Turn off any VPN or proxy services that might interfere with the payment process.

    If the issue persists after checking the above points, you can also try using a different payment method like a credit card.

    For more detailed troubleshooting steps related to payment issues, you can refer to our knowledge base article on Troubleshooting Payment Issues at Rank Math.

    If the problem continues, please provide us with more details or screenshots of the error you are encountering so we can assist you further.

    Looking forward to helping you resolve this issue.

    Sources:
    Troubleshooting Payment Issues at Rank Math » Rank Math
    Rank Math Refund Policy » Rank Math
    Rank Math PRO – Pricing Plans for Businesses & Individuals

    This is an automated reply from Rank Math Support Bot. Your ticket has been assigned to a human agent and we will get back to you shortly.

    Princess

    2 weeks ago

    Hello,

    Thank you for contacting Rank Math and sorry for any inconvenience that might have been caused due to that.

    Your account is already upgraded to the PRO/Business version. You’ll also notice that the PRO/Business badge is already showing on your account details.

    If you haven’t already, you can go through this video tutorial that shows you how to get started with your PRO/Business license:
    https://www.youtube.com/watch?v=nCDe67K_3rA

    Please install the Rank Math PRO plugin files if you haven’t already from your registered account from here:
    https://rankmath.com/my-account/

    Once you have activated the PRO plugin, please head over to WordPress Dashboard > Rank Math > Dashboard > Help and click the connect/disconnect and then the connect button.

    You will be taken to RankMath.com again where you can connect your account to activate your license.

    You do not need to remove the free version of the plugin. Everything will be ported over to the PRO version.

    Also, please ensure that there are no Ad-Blockers installed in your browser or your website is excluded in order to ensure a smooth experience with Rank Math PRO.

    Then head over to WordPress Dashboard → Rank Math → General Settings → Content AI and refresh the credits. Here’s a screenshot for reference:

    Please do not hesitate to let us know if you need our assistance with anything else.

    We are here to help.

    Thank you.

Viewing 2 replies - 1 through 2 (of 2 total)

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