Unable to make payment

#418250
  • Resolved Piyush Dadhich

    1 year, 9 months ago

    Rank Math free

    Hi,
    Good day. Hope you’re doing great.

    I wanted to ask about payment failures for my card. I have tried everything. Like my card, my amazon also. But I am not able make the payment for my Rank Math Pro license. Can you please help ?

    I need to have the license ASAP.

    Thanks & Best Regards,
    Piyush.

Viewing 3 replies - 1 through 3 (of 3 total)
  • Jeremy

    1 year, 9 months ago

    Hello,

    Thank you for contacting Rank Math support, and sorry for any inconvenience that might have been caused due to that.

    Please ensure that your payment method supports the following:

    – Payments in USD $
    – Supports subscription-based payments
    – You are not using a prepaid card
    – International payments are turned on

    If everything from the above is enabled and working, you can also try using a credit card instead.

    You can also call your bank and ask what’s stopping the payment to go through and request them to approve it on your end.

    Also, if you are using a Proxy or VPN, please disable that and use your actual ISP to make the purchase.

    Please let us know how that goes.

    We’re looking forward to helping you.

    Thank you.

    Piyush Dadhich

    1 year, 9 months ago

    Rank Math free

    Hello,

    I have updated the sensitive data as requested. Can you please check further?

    Thank you.

    Princess

    1 year, 9 months ago

    Hello,

    It seems like that your account is already upgraded to the PRO version. You’ll also notice that the PRO badge is already showing on your account details.
    PRO

    And the other support ticket is also marked as “Resolved”.

    Do you still need our assistance regarding this issue?

    Looking forward to helping you.

    Thank you.

    RankBot

    1 year, 8 months ago

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 3 replies - 1 through 3 (of 3 total)

The ticket ‘Unable to make payment’ is closed to new replies.