Unable to make payment

#401274
  • Resolved S TECHUNIVERSAL
    Rank Math free

    I am unable to make a payment to purchase the pro plugin. The card is been declined on basis of RBI guidelines. It is saying that transactions are done at FSPRG.NL. saying pay directly at the merchant site. Please guide

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  • Hello,

    Thank you for contacting Rank Math and bringing your concern to our attention. Iā€™m sorry for any inconvenience this issue may have caused you.

    When attempting to purchase our subscription. Please ensure that the country shown in the top right corner of your screen when purchasing is referred to your actual location.

    If you are using a Proxy or VPN, please disable that and use your actual ISP to make the purchase.

    Also, please ensure that your payment method supports the following:

    ā€“ Payments in USD $
    ā€“ Supports subscription-based payments
    ā€“ You are not using a prepaid card
    ā€“ International payments are turned on

    You can also try using another credit card or PayPal to make the payment.

    Thank you, and looking forward to your update.

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 1 replies (of 1 total)

The ticket ‘Unable to make payment’ is closed to new replies.