Hello,
Thank you for reaching out to us regarding the payment issue you are facing. We apologize for any inconvenience this has caused you.
If you are not using a VPN and are still experiencing payment failures with your VISA card, there could be a few reasons for this issue. Here are some troubleshooting steps you can follow:
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Ensure Your Card Supports International Payments: Make sure that your VISA card supports international payments in US dollars ($) and subscription-based payments.
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Check Your Current Location: Ensure that the country selected in the dropdown menu at the top-right corner of the checkout page matches your actual location.
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Turn Off Ad Blockers: Disable any ad blockers on your browser as they might interfere with the payment process.
If after following these steps the issue persists, we recommend contacting your bank to understand why the payment is being blocked and request them to approve it from their end.
For more detailed troubleshooting steps, you can refer to our knowledge base article on Troubleshooting Payment Issues at Rank Math.
We appreciate your patience and understanding as we work to resolve this issue for you. If you need further assistance, please feel free to reply to this ticket.
Looking forward to helping you resolve this payment issue.
Best regards.
Sources:
Troubleshooting Payment Issues at Rank Math » Rank Math
Why Does Rank Math Charge VAT/GST? » Rank Math
Hello,
Thank you for contacting the support, and sorry for any inconvenience that might have been caused due to that.
Please ensure that your payment method supports the following:
– Payments in USD $
– Supports subscription-based payments
– You are not using a prepaid card
– International payments are turned on
– Your IP is not a Proxy, or you are using any VPN or hosting service
If everything from the above is enabled and working, you can also try using a credit card instead.
You can also call your bank and ask what’s stopping the payment from going through and request them to approve it on your end.
Looking forward to helping you.
P.S. Please send a screencast as well if the issue persists. You can use a tool like Loom.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
