Unable to install UPDATE & more

#519734
  • Resolved Adrian

    1 year, 2 months ago

    Rank Math pro
    Content AI Creator

    Hello!
    I am trying to update Rank math SEO PRO but I am getting following message: PCLZIP_ERR_BAD_FORMAT (-10)

    I am wondering why rank math seo pro isn’t listed in my account here. Nor is my website (https://heilpraktiker-stemmer.de) listed either

Viewing 1 replies (of 1 total)
  • Md. Sakib Khandaker

    1 year, 2 months ago

    Rank Math agency

    Hello,

    Thanks for contacting us, and sorry for any inconvenience that might have been caused due to that.

    This error usually occurs due to one of the reasons mentioned below:

    #1 ~ There’s an issue with the zip file you’re uploading.
    #2 ~ You try to update the PRO version while connected to the free account on your website.
    #3 ~ WordPress doesn’t have enough memory on a webserver to unzip and upload the zip file contents.

    In order to fix this issue, please try following the guide below:
    https://rankmath.com/kb/fix-pclzip-err-bad-format/

    Hope that helps, and please do not hesitate to let us know if you need our assistance with anything else.

    Thank you.

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