Hello,
Where is it happening? In the Rank Math section when you are editing a post/page snippet? Or in the WordPress settings?
Looking forward to help you.
Its permalinks section is grayed out in rankmath. Says cannot update. In wordpress it will not allow me to switch to custom posts. Is there a way to send you a screen shot?
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This reply was modified 3 years, 12 months ago by
Jaysahli.
Are you available now please I would like to get this resolved?
Hello,
You can upload a screenshot to https://imgur.com/ and add the URL to the Sensitive Data section.
Looking forward to help you.
I’d rather not go to an insecure site. Is it possibe to send it another way?
I am trying to work on my site and this is taking a long time.
I try to send u a dropbox link with images.
Alberto:
Can u see these 2 images OK?
Why are we not able to edit the permalinks with this app?
We might need to take a closer look at the settings. Please edit the first post on this ticket and include your WP logins in the designated Sensitive Data section.
It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:
https://wordpress.org/plugins/temporary-login-without-password/
You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):
https://wordpress.org/plugins/wp-security-audit-log/
We really look forward to helping you.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
Please login in with this link above and tell me what is causing this issue.
When is someone going to login and check this permalink issue?
Hi there,
Apologies for the delay.
The page referenced on this screenshot here https://www.dropbox.com/s/lqs634u6vr8s4ja/mathrank2.png?dl=0 is set as the homepage. It is not possible to modify the URL that is used for the homepage. This however works for all other pages & posts on your site eg:
To be able to set a custom permalink structure for your posts, you need to select the following option:
I hope this helps. Thank you.
Thanks Mike why didn’t the previous rep know this. I was messaging back and forth all day on this which really took up a lot of my day.
