Hello,
Thank you for contacting Rank Math today.
You seem to be entering the incorrect username. I have updated the section data section of this ticket and included your rankmath.com login.
Please use those and let us know if it doesn’t work.
Looking forward to helping you. Thank you.
I’m having the same issue
Hello,
Thank you for contacting Rank Math today.
Please edit the sensitive data section and share some temporary access to your site so that we can check this issue for you.
Looking forward to helping you. Thank you.
cannot reset my password or get a send to email reset password
Hello,
Thank you for contacting Rank Math today.
The credentials that we reset for your earlier work as expected, I have just tested them on an incognito window and I was able to login to your account. Please take a look at the attached screenshot on the sensitive data section for your reference.
Please clear you browser cache and test again.
Looking forward to helping you. Thank you.
Hello,
We are super happy that this resolved your issue. If you have any other questions in the future, know that we are here to help you.
If you don’t mind me asking, could you please leave us a review (if you haven’t already) on https://wordpress.org/support/plugin/seo-by-rank-math/reviews/?filter=5#new-post about your overall experience with Rank Math? We appreciate your time and patience.
If you do have another question in the future, please feel free to create a new forum topic, and it will be our pleasure to assist you again.
Thank you.
Hi I’m having the exact same problem. I’ve got 3 different sites using Rank Math and I can’t get two of them connected.
Hello,
Thank you for contacting Rank Math and sorry for any inconvenience that might have been caused due to that.
Please create a new support ticket with a description of the issue that you are currently facing. It would help if you could let us know whether:
a). The issue can be reproduced when using an incognito window on your browser.
b). You have tried to recover you password from this link https://snag.gy/YONwDa.jpg
Looking forward to helping you. Thank you.
