unable to connect my account to my store

Hello,

We apologize for the issue you are facing while trying to connect your Rank Math account to your store. It seems like there might be a problem with the URL or the connection process.

To resolve this, please follow these steps:

1. Disconnect Your Website: Go to your WordPress admin area, navigate to Rank Math → Dashboard → Help, and select Disconnect Account.
   

2. Reconnect Your Account: After disconnecting, you can reconnect by clicking on Connect Now in the same settings. Make sure to select the correct account and click on OK, Activate Now.
   
   

3. Check Your Site URL: Ensure that the site URL you are using matches the one you have connected previously. If it has changed, you may need to update it in your Rank Math account settings.

If you continue to experience issues, please reply to this ticket, and a human agent from the Rank Math Support team will assist you further.

Thank you for bringing this to our attention, and we hope this helps!

Sources:
How to Fix Problems While Connecting Account Using Rank Math » Rank Math
Website Not Shown In Rank Math Account Area » Rank Math

Hello,

Thank you for contacting Rank Math support.

To help you investigate this issue, we might need to take a closer look at your website and settings. Please follow these steps:

• Edit the first post on this ticket and include your WordPress logins in the Sensitive Data section. This is a secure section that only our support staff can access.
  
• Make sure you take a complete backup of your website before sharing the information with us.
• If you prefer, you can use this plugin to generate a temporary login URL to your website and share that with us instead: https://wordpress.org/plugins/temporary-login-without-password/
• You can also use this plugin to monitor what changes our staff might make on your website (if any): https://wordpress.org/plugins/wp-security-audit-log/

We appreciate your cooperation and patience. Thank you for choosing Rank Math.