I have added Rankmath to one of my websites and now I am trying to install on a second website. However, I can install and activate plugin ok but when I click on the setup wizard and I click to activate nothing happens.
This topic was modified 1 week, 5 days ago by Cory.
Thank you for contacting Rank Math and sorry for any inconvenience that might have been caused due to that.
Could you try to uninstall the plugin and install it again? If it doesn’t solve your issue, we might need to take a closer look at the settings. Please edit the first post on this ticket and include your WP logins in the designated Sensitive Data section.
It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:
The FTP you added in the Sensitive Data Section is not working for me. I am getting a connection timed out error when I try to connect with your site URL as host. Can you please check the details again?
I have Bluehost hosting and when I looked into the FTP area see the @masterwebsitedevelopers.com in addition to the info I gave you before. I also see the “Special FTP Accounts” information which Bluehost says “Special FTP Accounts are linked to administrative aspects of your hosting account and cannot be deleted” Please let me know if I should be sharing that info with you?