Unable to activate the plugin

  • Hello, I deactivate the plugin to conect with Search console and I am unable to activate it. Can you help? I receive this mistake https://prnt.sc/v0hfe1 It means fatal mistake.

    • This topic was modified 2 weeks, 1 day ago by Ray.
Viewing 14 replies - 1 through 14 (of 14 total)
  • Hello,

    Sorry for any inconvenience that might have been caused due to that.

    It seems like new tables are not getting created in the Database or some old plugin has left an incorrect entry.

    1. Please follow these steps to fix the issue:
    https://rankmath.com/kb/fatal-error-after-1-0-49-update/

    2. Please follow only the first 2 steps and clear your caches. The following steps mentioned in the article are for advanced users.

    Here’s a video screencast:

    Please clear all the cache, including the server after following the above process.

    That should resolve the issue. Thank you.

    Hello, I am unable to see the video.

    Hello,

    Here is the video:
    https://i.rankmath.com/KStFug

    Thank you.

    Hi, I followed your advice but I was unable to activate it. Can you help? https://prnt.sc/v0r54a

    Thank you
    Ray

    • This reply was modified 2 weeks, 1 day ago by Ray.

    Hello,

    Can you please update all your plugins and themes to the latest version?

    Also, please add the FTP details in the sensitive data section in case anything goes haywire while debugging.

    Looking forward to helping you. Thank you.

    Unfortunately I can not update plugins. There I have to pay and fix possibles issues. Can I back to previus version?

    Thank oyu
    Ray

    Hello,

    We would not recommend going back to an older version as that might contain security issues.

    You can update the free plugins for now and we can try again to activate the plugin and sort this issue for you.

    Looking forward to helping you. Thank you.

    Ok, thank you.

    Hello,

    Also, we released a quick Beta update you can try to see if that helps.

    Please enable the Beta update by following this:
    https://rankmath.com/kb/version-control/#beta-updates
    https://rankmath.com/wp-content/uploads/2020/02/Rank-Math-Beta-Testing.jpg

    If you are unable to see an update, please clear Rank Math’s transients from:
    WP Dashboard >> Rank Math >> Status & Tools >> Database Tools >> Remove Rank Math Transients >> Remove transients
    https://i.rankmath.com/Pbu5J6

    Please clear the caches from the server and WordPress after updating.

    You can disable the Beta updates once you update to the latest version and the issue is fixed.

    Looking forward to helping you. Thank you.

    Hello,
    I can not access this options. The plugin do not leave me.

    If you are unable to see an update, please clear Rank Math’s transients from:
    WP Dashboard >> Rank Math >> Status & Tools >> Database Tools >> Remove Rank Math Transients >> Remove transients

    Thank you
    Ray

    Hello,

    Thank you for getting in touch with us.

    Please note that some options are only available when you enable the Advanced Mode in Rank Math. We give you an option to choose between the two during the setup wizard and you must have chosen to use the Easy Mode.

    You can switch to the Advanced Mode from the top-right corner at WordPress Dashboard > Rank Math > Dashboard

    Here is a screenshot for reference:

    Hope that helps and please do not hesitate to let us know if you need our assistance with anything else.

    Hello,

    We went inside and removed the old Rich Snippets plugin by the Rank Math plugin.

    That was conflicting since all the options are already present in the Rank Math plugin.

    We have successfully activated the Rank Math plugin.

    Please test on your end.

    If you see anything, please let us know. We are here to help.

    Thank you.

    Hi,
    Everythinkg seems work correctly. Waiting for premium features.

    Thank you!
    Ray

    Hello,

    Glad that helped.

    If it isn’t too much to ask for – would you mind leaving us a review here?
    https://wordpress.org/support/plugin/seo-by-rank-math/reviews/#new-post

    It only takes a couple of minutes but helps us tremendously.

    It would mean so much to us and would go a really long way.

    Thank you.​​

Viewing 14 replies - 1 through 14 (of 14 total)

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