Unable to access variant product

  • Hi, guys,

    I have a problem with Woocommerce, product variants and RankMath.

    Entering the product sheet and selecting the variants (to change some prices) I am always left in hourglass and I can’t access the variations.

    Deactivating the RankMath plug-in, however, everything works properly.

    How can I solve or help you identify the problem?

    Thank you very much

Viewing 3 replies - 1 through 3 (of 3 total)
  • Hello,

    Thanks a lot for your query and we are so sorry about the trouble this must have caused.

    We just tested this with Rank Math and WooCommerce and we cannot replicate the issue.

    Please check this screencast that shows variable products working as expected and without any lag.
    https://i.rankmath.com/9cwWct

    Assuming you are using the latest version of all the plugins and the themes (please update if not yet), it would seem like a conflict with one of the plugins or the theme you are using.

    To determine that, please follow this troubleshooting guide:
    https://rankmath.com/kb/check-plugin-conflicts/

    Please let me know if you find the culprit.

    Only the site admin would know and your users won’t be affected by this troubleshooting.

    Looking forward to helping you.

    Thank you very much. I spotted the conflict.
    The plug-in is called SEOZoom Plugin which integrates the suite http://www.seozoom.it (semrush competitor).

    I’ll try writing to them for verification.

    Hello,

    Perfect, let us know if you get any news from them. Meanwhile, we will be here for any other questions or issues.

    Looking forward to help you.

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 3 replies - 1 through 3 (of 3 total)

The ticket ‘Unable to access variant product’ is closed to new replies.