Hello,
We’re sorry to hear that you’re unable to access your previous ticket. It seems like there might be a permissions issue with your account. This could be due to a mismatch in the URLs on your WordPress settings or if you’re not using an admin account.
To troubleshoot this issue, please check the WordPress settings for any URL mismatch by heading over to WordPress Dashboard → Settings → General and ensuring that the WordPress Address (URL) and Site Address (URL) fields have the same URL.
If that doesn’t resolve the issue, please make sure that you are using an admin account to access the support forum.
If the issue persists, please let us know, and we’ll be happy to assist you further.
Thank you for reaching out to us, and we appreciate your patience as we work to resolve this issue for you.
Sources:
Sorry, You Are Not Allowed to Access This Page » Rank Math
I Purchased Rank Math PRO but Rank Math is Still Showing FREE » Rank Math
Hi,
I only have 1 account so would assume it has full admin privileges. Also, I’m able to read this response but still not the one for the previous ticket re billing
Hello,
Thank you for contacting us and sorry for any inconvenience that might have been caused due to this issue.
Is this the reply you are referring to:
We are awaiting your reply.
Thanks.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
