Hello,
We apologize for the issues you are facing with accessing the LLMS module and configuring the robots.txt file on your website.
For the LLMS Module Issue:
If you are encountering an error when trying to access the LLMS settings, it could be due to a few reasons:
- Plugin Version: Ensure that you are using the latest version of Rank Math. You can check for updates in your WordPress dashboard.
- Compatibility Issues: Sometimes, other plugins or themes may conflict with Rank Math. Try deactivating other plugins temporarily to see if that resolves the issue.
- Server Issues: There might be server-related issues that could be causing this error. You may want to reach out to your hosting provider for assistance.
For Configuring the Robots.txt File:
You can edit your robots.txt file through Rank Math by following these steps:
- Go to Rank Math SEO → General Settings → Edit robots.txt in your WordPress admin area.
- If you cannot access this section, it might be due to a physical robots.txt file present in your site’s root folder or another plugin managing it. You can remove the physical file via FTP or cPanel File Manager.
If you continue to experience difficulties, we recommend replying to this ticket with more details about the error message you receive when accessing the LLMS settings. A human agent from our support team will then take over and assist you further.
Thank you for bringing this concern to our attention, and we look forward to helping you resolve these issues!
This is an automated reply from Rank Math Support Bot. Your ticket has been assigned to a human agent and we will get back to you shortly.
I told you I am not a tech person, so please assign a human agent to support this ticket.
Hello,
In this case, we might need to take a closer look at the settings. Please edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section.
Please do take a complete backup of your website before sharing the information with us.
It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:
https://wordpress.org/plugins/temporary-login-without-password/
You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):
https://wordpress.org/plugins/wp-security-audit-log/
We really look forward to helping you.
Ok I will apply these things, once I am going to understand that. Can I avail a service from your team?
Hello,
Thank you for your patience. If you’re looking for additional assistance, we do offer a Premium Care service where our team can handle the setup and configuration for you.
You can get more details about this service here: https://rankmath.com/services/
You can, however, share the details my colleague stated above in the sensitive data section, and we will check the robots.txt and llms.txt issues.
We look forward to helping you.
Thank you.
I am looking forward to hira professional for this task, as I don’t know how can I manage this myself as I am not a tech person!
Hello,
Thank you for your patience. We completely understand that this may seem overwhelming, especially without a technical background, and we’re here to help.
For professional assistance, we would recommend considering our Premium Care service. This service provides hands-on support from our team to manage the setup and configuration for you, so you don’t have to worry about the technical details.
If you’d like to try resolving the issues yourself in the meantime, we have some helpful articles that can guide you through the process:
– How to Configure Robots.txt in Rank Math
How to Use llms.txt in Rank Math SEO
Feel free to go through them at your convenience. If you encounter any challenges or need further assistance, just reply to this ticket, and we’ll be happy to assist you directly.
Looking forward to helping you.
