two issues

#718632
  • Resolved The Open Market

    3 months, 3 weeks ago

    Rank Math free

    Hello!

    I’ve only had your plugin for a couple of days, but there are a couple of issues that I just cannot work out. For reference, I just launched a regionally based multivendor ecommerce store.

    The first one is that when your plugin is activated the only “submit” product button on my product creation page gets reprogrammed to trigger another product duplication event on the same page. This is the case for all users. Is there a way to disable RM from any and all association from certain pages and functionalities? PHP perhaps?

    The second issue is that my Open Graph configuration only seems to work on certain devices. For example Instagram on mobile works, but when I send a message of IG desktop it shows my older (pre-RM) default version thats terrible formatted with a different logo that I was never able to change. Thoughts?

    Thanks!
    Jon

Viewing 2 replies - 1 through 2 (of 2 total)
  • RankBot

    3 months, 3 weeks ago

    Hello,

    I’m sorry to hear about the issues you’re facing with Rank Math on your multivendor ecommerce store. It sounds like you’re experiencing some unexpected behavior with the product creation page and Open Graph configuration.

    Regarding the first issue with the product creation page, it seems like there might be a conflict between Rank Math and the functionality of the “submit” product button. To address this, I recommend checking for any conflicting plugins that might be causing this issue. Here’s a list of known conflicting plugins that you can refer to: List of Known Plugin Conflicts » Rank Math

    As for the second issue with the Open Graph configuration, it’s possible that there might be a device-specific or caching-related issue. However, Rank Math should not be causing this behavior. I recommend checking your Open Graph settings in Rank Math and ensuring that they are configured correctly. You can refer to our knowledge base article on Titles and Meta Options and Settings for guidance: Rank Math ‘Titles and Meta’ Options and Settings

    If you’re unable to resolve these issues using the provided resources, please feel free to reach out to our support team by opening a ticket here: Open Ticket

    We’re here to help you with these issues and provide further assistance.

    Thank you for bringing these concerns to our attention!

    Sources:
    List of Known Plugin Conflicts » Rank Math
    General Tab in Meta Box of Rank Math SEO Plugin
    Rank Math ‘Titles and Meta’ Options and Settings
    Why You Should Keep Only One SEO Plugin Active » Rank Math

    Jaideep Asrani

    3 months, 3 weeks ago

    Hello,

    Thank you for contacting Rank Math support.

    1. Please record and share a screencast of the issue so we can check and assist you further. You can use a tool like https://loom.com/ to share the screencast.

    2. Please share an affected URL.

    Looking forward to helping you.

    RankBot

    2 months, 3 weeks ago

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 2 replies - 1 through 2 (of 2 total)

The ticket ‘two issues’ is closed to new replies.