Turning off Sitemap option - Support

Resolved Lukasz Ostrowski
3 years, 9 months ago

Rank Math free

Hi, i have a problem with turn off a sitemap option in rank math. If i clicl to turn off button that all time is loading and anything not.. Please help. Regards 😀

Viewing 3 replies - 1 through 3 (of 3 total)

Alberto
3 years, 9 months ago

Rank Math business

Hello,

Thank you for contacting Rank Math and sorry for any inconvenience that might have been caused due to that.

We might need to take a closer look at the settings. Please edit the first post on this ticket and include your WP logins in the designated Sensitive Data section.

It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:

https://wordpress.org/plugins/temporary-login-without-password/

You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

https://wordpress.org/plugins/wp-security-audit-log/

We really look forward to helping you.

Lukasz Ostrowski
3 years, 9 months ago

Rank Math free

Hello,

I have updated the sensitive data as requested. Can you please check further?

Thank you.

Alberto
3 years, 9 months ago

Rank Math business

Hello,

You haven’t added your website URL in the Sensitive Data section, so we can’t log in and check it, could you check it?

Looking forward to help you.

RankBot
3 years, 9 months ago

Hello,

Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

Thank you.

Viewing 3 replies - 1 through 3 (of 3 total)

The ticket ‘Turning off Sitemap option’ is closed to new replies.