Trying To Upgrade

#716704
  • Resolved Esteban

    3 months, 3 weeks ago

    Rank Math pro
    Content AI Starter

    Hi, I’m trying to upgrade to the personal tier, but it keeps declining my card. I know I got funds but I don’t know why it doesn’t go through.

Viewing 2 replies - 1 through 2 (of 2 total)
  • RankBot

    3 months, 3 weeks ago

    Hello,

    Thank you for reaching out to us. We’re sorry for the inconvenience you’re experiencing while trying to upgrade to the personal tier.

    Please ensure that your payment method supports the following:

    • Payments in USD $
    • Supports subscription-based payments
    • You are not using a prepaid card
    • International payments are turned on
    • Your IP is not a Proxy, or you are using any VPN or hosting service

    If everything from the above is enabled and working, you can also try using a credit card instead. Also, you can call your bank and ask what’s stopping the payment from going through and request them to approve it on your end.

    If the issue persists, please send a screencast as well. You can use a tool like Loom.

    If you need further assistance, feel free to ask.

    Sources:
    Troubleshooting Payment Issues at Rank Math » Rank Math

    Princess

    3 months, 3 weeks ago

    Hello,

    Thank you for contacting the support, and sorry for any inconvenience that might have been caused due to that.

    Aside from the instructions above, please make sure that the flag during checkout is showing the correct country at the top right corner.

    Country

    If you are trying to validate data while accessing the website from a different location, you need to force the change of country in the dropdown.

    Also, if you are using a Proxy or VPN, please disable that and use your actual ISP to update your payment method.

    Let us know how this goes.

    Thank you.

    RankBot

    2 months, 3 weeks ago

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 2 replies - 1 through 2 (of 2 total)

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