Trouble Saving Snippet Details - Support

Resolved adamkbest
1 month, 3 weeks ago

Rank Math free

Hello! I have followed the troubleshooting guide on RankMath not saving snippets to the best of my ability.

I tried disabling all addons, I tried checking for JS errors. I believe I also checked for Firewall issues, and I asked our hosting provider for help.

Can you please help me sort this out?!

Thank you,

Adam

Viewing 2 replies - 1 through 2 (of 2 total)

RankBot
1 month, 3 weeks ago

Hello,

I’m sorry to hear that you’re facing trouble saving snippet details in Rank Math despite following the troubleshooting steps diligently. Thank you for trying to disable all addons, checking for JavaScript errors, and investigating firewall issues with your hosting provider.

Since you’ve already tried these steps, the next best course of action would be to open a support ticket in our Rank Math support forum. Our support experts can further investigate the issue and provide you with a solution tailored to your specific case.

You can open a support ticket by visiting the Rank Math support forum and providing the details of the troubleshooting steps you’ve already taken. This will help our team assist you more effectively.

Thank you for your patience, and we look forward to resolving this issue for you.

Best regards,

Sources:
Why Your SEO Title, Description & Focus Keyword Aren’t Being Saved » Rank Math
Why Your SEO Title, Description & Focus Keyword Aren’t Being Saved » Rank Math
Fatal Error Happening on Some Installations After 1.0.49 Update » Rank Math
Why Rank Math Settings Are Not Getting Saved? » Rank Math
Why Rank Math Settings Are Not Getting Saved? » Rank Math

Reinelle
1 month, 3 weeks ago

Hello,

Apologies for the inconvenience.

We’ve checked the route that Rank Math uses to save the changes on your site, and it is getting blocked by your host (GoDaddy). Please refer to the screenshot in the sensitive data section.

In this case, please ask them to whitelist the routes in their firewall by following the steps in this link:
https://rankmath.com/kb/meta-data-not-saving/#firewall

Hope that helps.

RankBot
3 weeks, 5 days ago

Hello,

Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

Thank you.

Viewing 2 replies - 1 through 2 (of 2 total)

The ticket ‘Trouble Saving Snippet Details’ is closed to new replies.