Trouble in Account Activation

#33525
  • Resolved Yousaf
    Rank Math free

    Hello Sir,
    I just started a new website and when I activate rankmath to connect. It is not connected and returned on the activation page. please help me solve the problem.

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  • Hello,

    Thank you for contacting Rank Math and sorry for any inconvenience that might have been caused due to that.

    Could you please test this out from an incognito window of your browser or ensure that you are signed in with the same email as the one you created a Rank Math account with?

    If you have you not ye signed up for a Rank Math account, please head over https://rankmath.com/

    Looking forward to helping you. Thank you.

    Yousaf
    Rank Math free

    Sir I have done It with Incognito Mode and also I am logged in with the same email I created the account with. It is not activated yet. The plugin is not activating in the WordPress dashboard. I see that the website is added in the rank math account but not activated in the word press dashboard

    • This reply was modified 4 years, 1 month ago by Yousaf.

    Hello,

    Thank you for contacting Rank Math and sorry for any inconvenience that might have been caused due to that.
    Assuming you have already tried clearing your cache. Could you please perform a fresh install of the plugin by deleting the currently installed plugin and download a new copy via the Plugins > Add new page?

    PS: No data loss should be experienced in this process.

    Let us know if that fixes the issue.

    Looking forward to helping you. Thank you.​​

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 3 replies - 1 through 3 (of 3 total)

The ticket ‘Trouble in Account Activation’ is closed to new replies.