Transfert account - Support

Resolved Alejandro Cherino Parra
1 month, 4 weeks ago

Rank Math pro
Content AI Starter

Hi,
can you help me transfert account to my unique email address ?

Invoice : RANKMATH240209-5217-14289 and RANKMATH240224-2171-65647B
For the management of the web site: http://www.purcom.lu

Those are link to email adresse a********@a******** (I am also the owner of this address)

Can you please transfert to my account a****************@g******** ?

I want to purchase / use addition web SEO in my account, but under a****************@g********

Thank you
Alexandre

Viewing 6 replies - 1 through 6 (of 6 total)

RankBot
1 month, 4 weeks ago
Hello,

Thank you for reaching out to us regarding the account transfer request and providing the necessary details.

To transfer your Rank Math account to your preferred email address, please follow these steps:
1. Open a ticket with our support team by visiting the Rank Math Support Forum.
2. In the Ticket Title section, enter a one-line summary of the issue, mentioning that you need to transfer your account to a new email address.
3. Provide the following details in the Ticket Question section:
  - Mention the invoices related to the account transfer: RANKMATH240209-5217-14289 and RANKMATH240224-2171-65647B.
  - Specify the website managed under the current email address a********@a******** (www.purcom.lu).
  - Clearly state your preferred email address for the account transfer: a****************@g********.
Our support team will assist you in merging both accounts or changing the email connected to your Rank Math account as per your request.

If you have any further questions or need assistance with anything else, please feel free to let us know. We are here to help you.

Thank you for your understanding and cooperation.

Best regards,
Rank Math Support Team

Sources:
I Purchased Rank Math PRO but Rank Math is Still Showing FREE » Rank Math
How to Change or Update the Payment Method » Rank Math
I Purchased Rank Math PRO but Rank Math is Still Showing FREE » Rank Math
How to Restore Missing Content AI Credits » Rank Math
Alhan
1 month, 3 weeks ago

Hello,

Thank you for your query, and we are so sorry about the trouble this must have caused.

To change your Rank Math Account Email Address please follow these steps:

1 . Login to your Rank Math account at : https://rankmath.com/my-account/edit-account/

2 . Then Scroll Down to the part where you can see your Email ID

3 . Edit the Email ID

4. Save Changes

Please refer to the screenshot below :

PLEASE NOTE :

Once the email is changed we would suggest you to clear the transients at Rank Math > Status & Tools > Database Tools > Remove transients

After that, you may try disconnecting and re-connecting Rank Math to see if that works for you.

You can disconnect your account by navigating to WordPress Dashboard > Rank Math > Dashboard > Help and then simply disconnect the account by clicking on Disconnect Account.

Once you’ve disconnected your Rank Math account, you can connect it again in the same settings. In order to connect your correct account, click on Connect Now.

Once you click on Connect Now, please ensure that you’ve selected the correct account and then click on OK, Activate Now.

We hope that helps, and please don’t hesitate to get in touch if you have any other questions.

Thank you.

Alejandro Cherino Parra
1 month, 3 weeks ago

Rank Math pro
Content AI Starter

HI,
Thank you for the feedback.
I’am a bit confused as I cannot connect to the account (a********@a********) where I received the invoices : RANKMATH240209-5217-14289 and RANKMATH240224-2171-65647B for the domain http://www.purcom.lu, and transfert it to a****************@g********

Invoices received in the email a********@a******** (But I cannot reset the pasword, he’s say “Wrong email address entered.”)

But I need them to be transfered to my other account: a****************@g******** (username: alejandrocherinoparra)

Can you resend me a new password to a********@a******** or make the transfert. ?
Kind regards

Princess
1 month, 3 weeks ago

Hello,

We have transferred your purchased subscriptions to this account.

Now, please update your Rank Math Plugin to the latest version: https://rankmath.com/changelog/

You can disconnect your account by navigating to WordPress Dashboard > Rank Math > Dashboard > Help and then simply disconnect the account by clicking on Disconnect Account.

Once you’ve disconnected your Rank Math account, you can connect it again in the same settings. In order to connect your correct account, click on Connect Now.

Once you click on Connect Now, please ensure that you’ve selected the correct account and then click on OK, Activate Now, as shown below.

Then head over to WordPress Dashboard → Rank Math → General Settings → Content AI and refresh the credits. Here’s a screenshot for reference:

Once done, please go back to using Content AI and it should work without any issues.

Lastly, to avoid any confusion in the future, would you like to merge these two accounts?

If so, please tell us the preferred email address and we will do the needful.

We really look forward to helping you.

Alejandro Cherino Parra
1 month, 3 weeks ago

Rank Math pro
Content AI Starter

Thank you 🙂

Alhan
1 month, 3 weeks ago

Hello,

We are super happy that this resolved your issue. If you have any other questions in the future, know that we are here to help you.

If you don’t mind me asking, could you please leave us a review (if you haven’t already) on https://wordpress.org/support/plugin/seo-by-rank-math/reviews/#new-post or TrustPilot about your overall experience with Rank Math? We appreciate your time and patience.

If you do have another question in the future, please feel free to create a new forum topic, and it will be our pleasure to assist you again.

Thank you.

Viewing 6 replies - 1 through 6 (of 6 total)

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