Hello,
Thank you for reaching out to us. We apologize for the inconvenience you’re experiencing with your Content AI credits.
To merge the Content AI credits purchased under m**********@g******** with the t******************@g******** account, please follow these steps:
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Log in to your Rank Math account using the email address associated with your Rank Math Pro account: Log in to Rank Math.
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Once logged in, click on the Websites tab. Your Content AI credits will be displayed at the top of the screen.
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If your credits are visible, please proceed with the steps provided in this knowledgebase article: How to Restore Missing Content AI Credits.
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If your credits are missing, there is likely a mismatch between the emails on your Rank Math and Content AI accounts. In that case, you should contact our support team to merge both accounts or transfer your credits to the email connected to your account.
Please include the invoice you received from FastSpring.com in the Sensitive Data section so that our support team can help you resolve this at the earliest.
If you need further assistance, please don’t hesitate to let us know.
Sources:
How to Restore Missing Content AI Credits » Rank Math
I Purchased Rank Math PRO but Rank Math is Still Showing FREE » Rank Math
Content AI – Your Personal AI Assistant by Rank Math
Hello,
Thank you so much for getting in touch.
To avoid further confusion with the accounts, we can merge the two accounts you have and consolidate them into a single account. If you prefer that, please let us know and we will merge the two accounts instead of transferring the credits to a different account.
We really look forward to hearing back from you. Thank you.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
