Hello,
Thank you for contacting Rank Math, and sorry for any inconvenience caused.
Please follow the instructions in this troubleshooting guide:
https://rankmath.com/kb/meta-data-not-saving/
I hope this helps. Looking forward to helping you.
I used troubleshooting mode and debugged and still after only RankMath was activated and no other theme or plugin it showed me following:
https://imgur.com/a/HqFrquE
It seems like there are multiple not unique ids
I don’t know if that is causing the error, but it is one.
Hello,
We might need to take a closer look at the settings. Please edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section.
It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:
https://wordpress.org/plugins/temporary-login-without-password/
You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):
https://wordpress.org/plugins/wp-security-audit-log/
We really look forward to helping you.
Hey there, I will get in contact with you tomorrow. Here it is nearly 3 a.m.
Thanks so far!
Hello,
Thanks for keeping in touch with us.
Sure. We will wait for your response and keep this ticket open for you.
Looking forward to helping you.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
Hello,
Thanks for your reply.
I logged into your WordPress admin area and I was able to replicate the issue.
Please allow me to forward this to our dev. team for further investigation.
We’re really looking forward to helping you.
Thanks.
Hey there,
I really admire your effort. Thank you.
I will be waiting.
The log in is only available another 2 days. If you need longer access, just message me
Hello,
Thanks for getting back to us and we regret the inconvenience due to the issue.
I have reset the options table, this is why the plugin used to share password become deactivated and I have no longer access to your website. Can you please activate this plugin https://wordpress.org/plugins/temporary-login-without-password/ and share a login link again to further look into the issue, I guess a fix of the issue now after resetting the database table.
Additionally, can you please share FTP access with us?
We are really looking forward to help you.
Thank you
I dont get it? What did you do? Have you actually reseted everything? I hope there is a backup.
Before I give you furhter access to anything could you please explain your work and procedere? Even my account got deleted and I had to login through the RM Support account with reseting the password.
What the f*** guys. All my sites are gone. Do you know how much work this was? I can not believe it.
Hello,
I really regret the inconveniences due to the last action. I understand how it feels for such things.
I do have backup of your posts, pages. Can you pleas share the passcode and ftp access so that I can upload the backup.
I really looking forward to help you on this. Thanks
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
Hello,
Thanks for providing the credentials. Let me look further on this.
If everything is fine afterwards, then I am really sorry for my concerns. Its just – this site is really important for me and it has to be online the next time.
