Hello,
Thank you for contacting Rank Math support, and sorry for any inconvenience that might have been caused due to that.
We might need to take a closer look at the settings. Please edit the first post on this ticket and include your WordPress login in the designated Sensitive Data section.
Please do take a complete backup of your website before sharing the information with us.
It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:
https://wordpress.org/plugins/temporary-login-without-password/
You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):
https://wordpress.org/plugins/wp-security-audit-log/
We really look forward to helping you.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
Also, facing the error regarding open graph tags
It says open graph tags incomplete
Hello,
I’ve tried checking for a plugin conflict on your site, but it seems the Health Check plugin is not working properly on your site.
In this case, you may need to disable/deactivate the plugins manually to find the conflict. We have a similar issue regarding the Web Stories and tagDiv Composer plugin conflicting with the title tag.
If the title tag was shown upon disabling that plugin, please get in touch with the plugin support and inform them about the issue caused by their plugin, they should be able to fix it.
For the Opengraph issue, the logo you have uploaded in Rank Math > Titles & Meta > Global Meta > Opengraph Thumbnail is too small (600 by 174 pixels).
Please ensure that the image file format you are uploading is only between jpeg, gif, or png, and the image resolution is as close as 1200 x 630 pixels as per Opengraph Standards:
https://rankmath.com/kb/open-graph-image-not-displaying/#num-4-2-image-dimensions-image-format
I hope that helps.
Thank you.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
