Thank you for contacting Rank Math and bringing your concern to our attention. I’m sorry for any inconvenience this issue may have caused you.
If the changes are not saving while using Rank Math, please check if you have any firewall as there are chances that it will prevent saving the data.
Here’s a link for more information and troubleshooting steps:
https://rankmath.com/kb/meta-data-not-saving/
I hope that helps.
Thank you.
There are no firewall issues, and I used the Health Check & Troubleshooting plugin to check for any conflicts. Please see the video. https://www.loom.com/share/9e9c438b0f044269880678a5e56a4574
Hello,
In this case, we might need to take a closer look at the settings.
Please edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section.
Please do take a complete backup of your website before sharing the information with us.
It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:
https://wordpress.org/plugins/temporary-login-without-password/
You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):
https://wordpress.org/plugins/wp-security-audit-log/
We really look forward to helping you.
Thank you.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
Hello,
The user credentials you have set up don’t allow us to view the WordPress Dashboard to check the situation in more detail.
Please make sure that you update the role of that account to be an administrator so we can continue debugging the situation.
Looking forward to hearing back from you.
I have confirmed that the login credentials are correct and working. Someone on your team had successfully logged in on Monday 7th of February 2022 at 10:32:30 PM.
Could you please double check it and let me know?
Hello,
I logged in to your website and checked the settings.
The updateMeta route is returning a 403 error, I have already whitelisted the route in Wordfence:
In this case, you should ask your web host why the files are showing 403 error and ask them to whitelist the route:
/wp-json/rankmath/v1/updateMeta
Looking forward to helping you.
Hello,
I logged into your website’s admin area and was able to replicate the issue. Upon checking, I found that the updateMeta route is getting blocked. Here’s a screenshot: https://i.rankmath.com/clgFg5
I tried whitelisting the route in WordFence but the issue persists. Please get in touch with your web host and see if they’re blocking the route from their end.
If the issue persists, please share the exact directory of the website when accessing via FTP.
Looking forward to hearing back from you.
Thank you.
The hosting company has confirmed that the route is not being blocked by them. I have already added the FTP login information is in the designated sensitive data section.
Hello,
I tried accessing your website’s dashboard again but I was greeted with a “database connection” error. Could you please verify the situation and ensure that the wp-admin page is accessible?
Looking forward to helping you.
Everything works please try again
Hello,
The affected page in your screencast is no longer available so I tried creating a new draft to test if the meta will save.
It seems to be working now as you can see in my screencast here: https://i.rankmath.com/YwYjoX
Does the issue still occur on specific posts/pages? If so, please share the URL.
Looking forward to helping you.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
