Hello,
Sorry for the issue you are facing.
Assuming you are using the latest version of all the plugins and the themes (please update if not yet), it would seem like a conflict with one of the plugins or the theme you are using.
To determine that, please follow this troubleshooting guide:
https://rankmath.com/kb/check-plugin-conflicts/
Please let us know if you find the culprit.
Only the site admin would know and your users won’t be affected by this troubleshooting.
Looking forward to helping you.
Hi!
There weren’t any issues after doing the health check. Also, the PHP is updated as well. However, it still will not change. Anything else you would suggest? Thanks for your help.
Hello,
Did you follow the full guide? The guide is actually for disabling all your themes and plugins so we can know if the issue is there even if only Rank Math is enabled.
If you do not wish to keep the “Index” option checked, you can choose the “No Index” option which will automatically uncheck the “Index” option.
Hope that helps and please do not hesitate to let us know if you need our assistance with anything else.
I am not sure how to deactivate the theme without deleting it. I followed the guide and it will not let me uncheck the option.
Hello,
You just need to enable the troubleshooting mode and then go to Appearance > Themes and there select one of the default themes (like Twenty Twenty).
It will be enabled only for you (not for any other user) and you will be able to test for issues.
Looking forward to help you.
This issue is fixed. thank you!
Hello,
Those are good news! Then, do you have any other questions? Or do you want us to close this thread? In any case, we will be here if you have any other questions or issues in the future.
Looking forward to help you.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
