Ticket was automatically closed, was not resolved (#249317)

#281499
  • Resolved Aaron

    2 years, 6 months ago

    Rank Math free

    Hello,

    the ticket (automatic Redirect in Rankmath is not working #249317) was automatically closed from your bot.
    Last reply from your team/bot was:
    “Rank Math Bot
    2 minutes ago
    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.”

    This is unacceptable. the reply before was from Miguel:
    “1 month ago

    Hello,

    We still don’t have any news on this and we can’t give an exact ETA at this moment.

    This ticket is already associated with the report in our repository and as soon as we have a fix we’ll inform you here.

    Thank you for your patience.”

    I can not reopen the ticket and can not comment it. Please reopen the ticket #249317 and give a status update.

    Thanks
    Best greetings

Viewing 3 replies - 1 through 3 (of 3 total)
  • Miguel

    2 years, 6 months ago

    Hello,

    Thank you for contacting Rank Math today.

    It’s perfectly normal for the bot to close stale tickets but that doesn’t mean that we can’t override it and add the information there when a fix is available for the issue you reported.

    We always inform the users, even if the tickets are closed when the fix becomes available for any issues they report and we identify as a bug.

    Hope this helps clarify your doubts.

    Don’t hesitate to get in touch if you have any other questions.​​​​

    Aaron

    2 years, 6 months ago

    Rank Math free

    Hello Miguel,

    thanks for your answer. I was confused, because i couldn’t change the status of the ticket. Seemed like a bug to me, because i tried to change the status and that didn’t work and got back to the “resolved” status.

    Are there any news for the redirect-ticket? This problem exists for over two months now. I was wondering if you have any updates?

    Thanks in advance and best greetings

    Miguel

    2 years, 6 months ago

    Hello,

    Regarding the redirect issue, we still don’t have a fix available and we usually don’t give any ETAs for situations like this because all the bug fixes need to pass our Q&A before being added to the plugin.

    Rest assured that as soon as we have a fix for this your other ticket will be updated and someone from our support team will inform you that the bug is fixed.

    Don’t hesitate to get in touch if you have any other questions.

    RankBot

    2 years, 5 months ago

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 3 replies - 1 through 3 (of 3 total)

The ticket ‘Ticket was automatically closed, was not resolved (#249317)’ is closed to new replies.