Ticket Display Problem

Hello.
I accidentally opened 2 tickets (I opened ticket 2 because I thought the first ticket was not sent). ticket 1 was removed because it was a duplicate. but there are still 2 tickets. You guys are responding to these tickets. But unfortunately I can’t access the tickets. When I click for the incoming message (Private
You do not have permission to view this topic.) warning. I cannot see what you are writing.

For your information.