Hello,
Thank you for contact Rank Math and we are sorry for the unwanted delay in your other ticket.
The technical support team is pretty speedy. We usually reply within 4-6 hours but sometimes, some tricky tickets can take upto 12-24 hours to get a reply depending on whether we need our developers to check the issue or not. We also work on tickets from bottom to top and gets assigned to team members. I saw that you have created a reply couple of times causing the ticket to move up the forum.
We suggest that instead of creating a new reply to add additional information, we can use the edit post instead.
We saw additional information about the error and have escalated your ticket to our dev team. You will get an update and reply in that ticket.
We would really appreciate your patience with this in the meantime.
Thank you.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
